Programs and Services

To enter your name in for an Event/Concert or Rockets game a member MUST;

• Be a WFN member, be a parent/guardian of a WFN Member under the age of 19.
• Be 19 years of age.
• Provide a phone number for name draw purposes.
• Contact Membership Services staff at Community Services 250-768-0227 or email Membership Services

When entering your name in a draw for an event or a game you MUST;

• Enter your name in each event/concert or game as per game or event date, we will not continually re-enter your name for all upcoming events or games. 
• Specify if you are submitting for an extra ticket for a spouse, girlfriend, boyfriend or significant other, stating their names. 
• Specify if you are entering your child(ren) name in the draw.
• Children must be 10 years of age to enter a draw unless it is a family event.
• Specify individually if you are requesting a ticket, “we will not accept a list of names to be entered from one individual unless it is a parent/guardian”.  Please note, that when you list a child(s) name they will be entered into the draw separately the same as individuals not as a family group. 

If your name or child(s) is drawn you MUST;

• Be at Prospera Place before event or game starts approximately ½ hour for Rockets Games, one hour before a Concert/Event. 
• You must attend the event or game individually and or with specified child, spouse, girlfriend, boyfriend or significant other.  We will not accept other person(s) taking your ticket on your behalf or say so. Please note you are responsible for their behavior and conduct and or you and the guest may be asked to leave the suite.
• If you or your guest is unable to attend you MUST contact the Membership Service Staff by text, email or call at least 24 hours in advance so Membership Services can re-draw your tickets.
• You MUST never sell your tickets,  Please know this is a Privilege not a Right.
• If you are a “NO SHOW” at a game, concert or event you will be penalized for (1) month from entering your name in for an event, game or concert.
• You are not allowed to invite other guests into the suite if they are not a WFN suite ticket holder.  
• If your child(s) name is drawn the parent/guardian/grandparent/aunt/uncle/adult must accompany child under the age of 19. There will be an additional ticket for the parent/guardian and you will be responsible for their behavior and or actions.
• Parents MUST be mindful that there will be alcoholic beverages for sale and made available for other ticket holders.
• Be very mindful that guests may get loud i.e cheering, whistling, having clean fun this is not a behavior problem.

If the above is not followed by the ticket holder and or guest the following will apply;

• If you or your guest actions and or behavior within the suite or at Prospera Place are unacceptable to the staff host or other guests, you may be asked to leave including your guest.
• If you or your guest action or behavior is unacceptable and YOU DO NOT leave the suite you will be removed by Prospera Security.
• If any external guests are invited by a WFN Ticket Holder into the suite the WFN Ticket holder will be reprimanded.
• Any action or behavior that is unacceptable may result in not being able to enter your name into the draws and you could be banned from the suite for a period of (1) to  (6) months and or (1) year depending on the level of intolerance and or actions demonstrated to the staff host and or other guests.
• All actions or behaviors from a member or their guest will be reported by the staff host to the Membership Services Manager.
• If you or your guest leaves an unpaid bill in the suite, WFN will have no option but to exclude the individual member and guest from further opportunity’s to participate at Prospera Place suite for a period of time or until the debt is paid.
  *Tickets for the Rockets Games will be drawn (1 to 2) day’s prior to game, notification will be given    only to successful names drawn.
  *Tickets for Events/Concerts will be drawn (3) days prior to concert and or event. Notification will be given to successful names drawn.
  *If the Prospera Guidelines or Code of Conduct are not followed this may affect your entry for future games or concerts and events.
  

• CHILDREN (2) AND UNDER DO NOT REQUIRE A TICKET-PROVIDED THEY ARE SEATED ON THEIR PARENT(S) LAP.
• NO SMOKING ALLOWED IN PROSPERA PLACE AT ANYTIME.
• TICKET STUBS MUST BE RETAINED AT ALL TIMES TO ALLOW USHERS TO VERIFY ACTUAL SEAT LOCATIONS.
• MOVING IN THE AISLES IS PROHIBITED UNTIL STOPPAGE OF PLAY OR EVENT/CONCERT.
• CAMERAS ARE NOT ALLOWED IN PROSPERA, UNLESS ACCREDITED BY THE KELOWNA ROCKETS OR THE WESTERN HOCKEY LEAGUE.
• NO ABUSIVE OR FOUL LANGUAGE OR BEING OVERLY LOUD.
• NO THROWING OF ITEMS ON TO ICE OR CONCERT AREA OR WITHIN SUITE.
• NO OFFENSIVE CONDUCT (FIGHTING) IS ACCEPTED YOU WILL BE EVICTED FROM THE BUILDING IMMEDIATELY.
• DRINK RESPONSIBLY-INTOXICATION IS UNACCEPTABLE AND MAY LEAD TO EVICTION.
• YOU ARE RESPONSIBLE FOR YOUR GUEST(S) BEHAVIOR AND ACTIONS; THIS WILL RESULT IN EVICTION OF YOU AND GUEST(S).
• ANY DAMAGE IN THE SUITE CAUSED BY YOU OR YOUR GUEST(S) WILL RESULT IN EVICTION AND REPAYMENT OF COSTS OF DAMAGE.
• RESPECT OTHERS.