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WFN MembeR Platforms
3500 Red Cloud Way, Westbank BC, V4T 2G9
T 250 707 3332 (After hours select "option 2") | Email
The Utilities Department handles inquiries about hydrant permits, BC One Locate requests, and customer water/wastewater operations.
WFN owns & operates its own water distribution and sanitary sewer collection systems.
Water & Sewer Service Request/Report
Please note: If you live in a mobile home park or within a Strata, contact your park manager or Strata Company. If there is further support needed, the park manager or strata will contact the Utilities Department.
IR#9 and IR#10 water systems rely on Okanagan Lake as a raw water source. Each water system consists of a raw water pump station at which chlorine is added to provide primary disinfection, after which disinfected water is pumped into the distribution system.
Includes:
Approximate total storage volume: 10,000,000 liters.
Comprises 30km of various sized water mains, ranging from 100mm to 500 mm diameter, and nine pressure-reducing valve stations.
Approximate total storage volume: 4,300,000 liters.
Comprises roughly 14km of various sized water mains ranging from 100mm to 600mm diameter.
Sewer treatment services are provided through a servicing agreement with the Regional District of Central Okanagan (RDCO).
Don't Rush, Think Before you Flush
WFN is pleased to offer our residents, businesses, and visitors the convenience of managing accounts online. For most of the services we provide, you must register and create a user account. This is a secure site as we are dedicated to protecting your privacy and safeguarding your personal financial information.
After receiving your first paper bill, you may opt into the E-Bill Service.
To register and create an account through the link above, you will need your Utility Account Number as well as the access code located on your Utility Invoice. Access codes can also be obtained by calling WFN Utilities at 250 707 3332.
Upon successful login, you will be given access to the online services applicable to your account.
This site is best accessed using Google Chrome or Firefox. It will not work with Internet Explorer and it has not been optimized for use with handheld or mobile devices. Please review the Tutorials before entering your information.
Westbank First Nation Utilities prepares quarterly invoices for water and sewer based on WFN Laws.
Billing Period
Month To Expect Bill
Month Of Due Date
Jan 1 – Mar 31
End of March
April 30
Apr 1 – Jun 30
End of June
July 31
Jul 1 – Sep 30
End of September
October 31
Oct 1 – Dec 31
Mid December
January 31
WFN works cooperatively with Health Canada and First Nations Health Authority to maintain safe and potable water for IR #9 and IR #10.
There are three water quality advisory/notice levels:
Refers to fine suspended particles of clay, silt, organic and inorganic matter, plankton, and other microscopic organisms that are picked up by water as it passes through a watershed. We measure turbidity levels on an ongoing basis and according to the following index:
It is recommended that newborns and people with compromised immune systems drink boiled water or a safe alternative if they are served by an unfiltered water source.
FAIR: 1-5 NTU It is recommended that children, the elderly, people with compromised immune systems and anyone seeking additional protection drink boiled water or a safe alternative.
POOR: >5 NTU It is recommended that all users drink boiled water or a safe alternative. Tap water intended for consumption should be brought to a rolling boil for at least one minute.
There are four stages to residential and commercial watering regulations; stage 1 is in effect year round.
To learn more, visit the Water Restriction page.